Privacy policy

Last updated: September 24, 2026

This Privacy Policy describes how Empress Caviar ("we," "us," "our," "Empress Caviar") collects, uses, and discloses your personal information when you visit or make a purchase from empresscaviar.com (the "Site"), or otherwise communicate with us.

1. Information We Collect

Information you provide to us directly:

  • Contact details: name, email address, phone number, shipping and billing address

  • Order information: items purchased, order value, order history

  • Payment information: processed securely by our payment processor (e.g., Shopify Payments, Stripe, PayPal); we do not store full credit card numbers on our servers

  • Account information, if you create an account: username, password

  • Communications: messages you send us via email, contact forms, chat, or social media

  • Marketing preferences: if you opt in to SMS or email marketing

Information collected automatically:

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages

  • Cookies and similar tracking technologies (see Section 4)

  • Approximate location derived from IP address

Information from third parties:

Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing/analytics providers may share information with us related to your transactions and interactions with our Site

2. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and ship your orders, including coordinating temperature-controlled/perishable shipping

  • Communicate with you about your order, account, or customer service requests

  • Send you marketing communications, where you have opted in (you may opt out at any time)

  • Verify age eligibility where required

  • Detect and prevent fraud, abuse, and security incidents

  • Comply with legal, tax, and regulatory obligations, including food-safety and traceability recordkeeping

  • Improve our Site, products, and customer experience

  • Personalize your shopping experience and show relevant advertising

3. How We Share Your Information

We share personal information with:

  • Service providers: Shopify (hosting/platform), payment processors, email/SMS marketing platforms, analytics providers (e.g., Google Analytics, Meta Pixel), and shipping/fulfillment carriers (e.g., FedEx, UPS)

  • Business transfers: in connection with a merger, acquisition, or sale of assets

  • Legal compliance: when required by law, subpoena, or to protect our rights, property, or safety, or that of others

  • With your consent: for any other purpose disclosed to you at the time of collection

  • We do not sell your personal information for money. Depending on your state of residence, certain data sharing for advertising purposes (e.g., via cookies/pixels) may be considered a "sale" or "share" under state privacy laws — see Section 7 for your rights.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your cart and preferences, analyze traffic, and deliver targeted advertising. This may include tools such as Google Analytics and the Meta (Facebook/Instagram) Pixel. You can control cookies through your browser settings; disabling cookies may affect Site functionality. Where required, we will present a cookie consent banner allowing you to manage your preferences.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, tax, or food-traceability recordkeeping requirements, after which it is deleted or anonymized.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including relying on Shopify's PCI-DSS-compliant infrastructure for payment processing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of targeted advertising or the "sale/sharing" of personal information

  • Opt out of profiling in furtherance of automated decisions

  • Limit use of sensitive personal information

  • Data portability

  • Non-discrimination for exercising these rights

California, Colorado, Connecticut, Utah, Virginia, and other state residents may have rights under applicable state privacy laws (e.g., CCPA/CPRA). To exercise a right, email us at privacy@empresscaviar.com. We will verify your request and respond within the timeframe required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.

8. Children's Privacy

Empress Caviar sells food and beverage-adjacent luxury products intended for adults. Our Site is not directed to children under 13 (or 16, where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Age Verification

Because caviar and certain accompanying products may be sold alongside age-restricted items (e.g., if we offer champagne pairings or similar), we may ask you to confirm you are 21 years of age or older at checkout for applicable items.

10. Marketing Communications and SMS/Email Consent

If you opt in to email or SMS marketing, we will send you promotional messages in accordance with the CAN-SPAM Act, TCPA, and applicable SMS marketing regulations. You can unsubscribe at any time by clicking "unsubscribe" in our emails or replying "STOP" to SMS messages. Message and data rates may apply.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. International Visitors

Our Site is hosted in the United States and intended for customers located in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

14. Contact Us

Empress Caviar Email: support@empresscaviar.com.